…Reaffirms commitment to consumer rights, fair trade practices
The Lagos State Government, through the Lagos State Consumer Protection Agency (LASCOPA), has reaffirmed its commitment to protecting consumers by discouraging the unlawful use of “No return, No refund, No replacement” and “No cancellation after payment” policies by businesses operating across the State.
The General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, stated that while businesses have the right to establish reasonable terms and conditions, such policies cannot override the rights guaranteed to consumers under applicable consumer protection laws, particularly where goods are defective, unsafe, misrepresented, or unfit for the purpose made known to the seller before purchase.
According to him, consumers deserve fair treatment and should not be compelled to accept defective goods or services simply because a business displays a disclaimer.
He stressed that any policy designed to deprive consumers of their lawful rights is unfair, misleading, and unenforceable.
“The Lagos State government is partnering with consumers to eliminate unfair trade practices, including the indiscriminate use of ‘No return, No refund, No replacement’ and ‘No cancellation after part or full payment’ policies.
“Consumer rights are protected by law, and businesses must operate responsibly and fairly. ‘We encourage consumers to know their rights and report any violations to LASCOPA for prompt intervention,” Solebo stated.
The General Manager further explained that consumers are entitled to appropriate remedies where goods or services are defective, unsafe, falsely described, or fail to meet the purpose for which they were purchased, provided they comply with the applicable terms of purchase and relevant legal provisions.
He also called on event centres, hotel operators, reservation service providers, and other businesses to adopt transparent, fair, and consumer-friendly return, refund, replacement, and cancellation policies that promote trust, accountability, and confidence in the marketplace.
The Agency urged Lagos residents to inspect goods before purchase where possible, retain receipts and other proof of payment, and promptly report cases involving unfair trade practices, deceptive business conduct, defective products, or the denial of legitimate consumer rights.
LASCOPA reiterated its commitment to promoting a fair, safe, and competitive marketplace where both consumers and businesses can thrive, in line with the vision of the Lagos State Government to foster sustainable economic growth and strengthen consumer confidence.
Solebo reaffirmed the Agency’s dedication to enforcing all relevant laws and regulations that protect and promote consumer welfare across Lagos State.
He also urged consumers to join hands with the government in promoting safety, responsible business practices, and regulatory compliance for a safer and more consumer-friendly Lagos.
He urged residents to forward their complaints and enquiries to the Office of the General Manager, LASCOPA.
