The Joint Admissions and Matriculation Board (JAMB) has resolved more than 5,000 pending candidate complaints within five days, following an intervention by Segun Aina, the registrar.
Fabian Benjamin, the acting director of public affairs and protocol at JAMB, made this known in a statement, explaining that the newly appointed registrar had to relocate his seat to the board’s SERVICOM unit to oversee the process directly.
Besides, Benjamin emphasised that the registrar directed the Service Compact with all Nigerians (SERVICOM) unit to treat candidates’ grievances comprehensively and without delay.
The statement explained that the initiative forms part of Aina’s broader effort to reposition the board’s relationship with its clients, especially candidates seeking admission into tertiary institutions, and to align service delivery with the fees candidates pay to examination bodies.
Rather than rely on periodic reports from officials, Aina reportedly moved to sit directly at the SERVICOM unit to observe first-hand the challenges facing candidates and the kinds of complaints requiring urgent resolution.
JAMB linked the move to the second of the registrar’s ‘five enduring pillars’ service at heart, which prioritises responsive and efficient service delivery under his administration.
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Among the resolved cases were difficulties candidates faced generating profile codes using phone numbers they had registered with previously but no longer had access to, as well as biometric verification problems, including instances confirmed as genuine biometric failures during the 2026 Unified Tertiary Matriculation Examination (UTME) registration and exam process.
Aina also examined operations of the Central Admissions Processing System (CAPS), where officials identified and cleared complaints from candidates who had lost phones or SIM cards, those who had converted from Direct Entry to UTME, and graduates whose names had been left off the National Matriculation List.
Moreover, other longstanding issues resolved during the exercise included payment complications, wrongly assigned examination venues, e-PIN problems, technical glitches, difficulties uploading documents, and requests bordering on correction of name, date of birth, state and local government of origin.
Benjamin noted that the registrar and SERVICOM staff worked jointly to clear what had previously been considered intractable cases across these categories.
